We are improving your experience with GSC. Understanding ticket categories allow us to provide you with faster and more accurate resolution times.
Learn about the new types of tickets used to get IT support.
- Interaction (IMS######) – A ticket that is automatically created every time you contact GSC. Depending on the requirement, the ticket can be categorised into an incident or a request.
- If the interaction is an inquiry, the ticket number will be resolved and closed immediately. Examples: “What are the GSC local phone numbers?”
- Request (RITM######) – A ticket that is created when you request a service from any of our IT Support teams.
Examples: Create a user, Assign a role, Enable a new configuration, Schedule a new job…
- Incident (INC######) – A ticket that is created when something needs to be fixed.
Examples: “I can´t print”, “My user is locked”, “I can’t see the trucks on the Track app”, “Customer can´t see orders” …
You can contact us through any of our channels, we’ll help you resolve your issues quickly and easily. You can find support from a Help Desk Agent through the following channels:
- Microsoft Teams Chat
- ServiceNow Portal
- Email: GSC Europe europe@cemex.com
- Phone: GSC Directory