As part of the evolution of CEMEX’s IT Services, we are integrating new solutions and technologies to continue improving your experience while better supporting our global operations.

We are very excited to share with you the improved Global Service Centre (GSC) that will be available during February 2022.

Here are some of the new features to come:

• Chat with a Help Desk agent through Microsoft Teams
  • Access to the Global Service Centre (GSC) directly from Microsoft Teams and start interacting with a Help Desk agent in your local language, including English, Spanish, German, French, Polish, Czech, Tagalog, and Arab
• Access the new digital IT services catalogue
  • An organised space where the IT services catalogue and support will be available as self-service
• Track the status of your requests anytime, anywhere
  • Supported by the new IT Service Management Platform (ServiceNow), you can keep track of your IT service requests in real-time

We continue moving forward seamlessly integrating and automating our end-to-end processes across all our locations to take our digital transformation even further.

Stay tuned! Soon you will receive more information on how to experience these new features.