Congratulations to the August 2023 Thanks For Your Effort winners Gemma Crawford – Customer Service Manager Cement and Paul Cooke – RMX Freight Manager, Materials Supply Chain.

Gemma and Paul won the award for collaboration & exceptional professionalism over an extended period of supply disruption.

Their nominated was made by Dave Hart, Director Supply Chain and here is why Dave nominated them:

Following an unplanned event with the kiln at Rugby at the end of July/early August, there was a need to switch sourcing away from Rugby and to develop an urgent plan to determine how the available cement would be distributed. Gemma worked closely with the Cement Commercial Team and the Internal Readymix team to coordinate this process. This included regular calls and emails to ensure everyone had accurate and timely information with which to make decisions. For example, Paul would coordinate with each of the General Managers and then liaise with Gemma to ensure she had all the information required. A similar process was also in place between Gemma and the Commercial team.

The resilience demonstrated by Paul and Gemma working closely together as ONE Cemex ensured that there was minimal impact on customer service and the workload levels amongst the employees were extremely well managed.

The Planning & Customer Service teams in Cement and Readymix, the Materials General Managers and the Cement Commercial team all benefitted from the actions and behaviour of Gemma and Paul. By acting as the key single points of contact they ensured that communication was accurate and timely, and that customer service and employee engagement was maintained.

A huge thank you to Paul and Gemma for their leadership during this challenging time.