This Christmas please beware of parcel fraud involving the ‘One Time Code’ system. Read on!
A recent surge in parcel fraud involving the ‘One Time Code’ (OTC) system is used by companies like Amazon. This bulletin aims to raise awareness and provide essential tips to protect yourself from falling victim to these scams, especially as we approach the busy Christmas season.
What is OTC parcel fraud?
Parcel fraud occurs when scammers exploit delivery systems to steal your packages or personal information. The ‘One Time Code’ system, designed to enhance security, is now being targeted by fraudsters.
There are several ways the scam may work
- Fake Delivery Notifications: Scammers send fake delivery notifications via email, SMS, or phone calls, claiming to be from a legitimate company.
- Request for OTC: They ask for the One Time Code sent to your phone or email, pretending it’s necessary to complete the delivery.
- Package Theft: Once they have the code, they can intercept and steal your package.
OR…
- Legitimate Company (EG Amazon) sends genuine OTC.
- Parcel Contents Are Swapped by dishonest employees within the delivery chain.
- Fake Parcel Content delivered to a victim who provides a genuine OTC for a parcel that contains a no or low value replacement (sometimes a sarcastic Christmas decoration!)
How to protect yourself:
- Verify Notifications: if suspicious, verify delivery notifications directly through the official website or app of the delivery company.
- Do Not Share Codes: Never share your One Time Code with anyone. Legitimate delivery personnel will not ask for it over the phone or via email.
- Report Suspicious Activity: If you receive a suspicious request for your OTC, report it to the delivery company immediately.
- Monitor Deliveries: Keep track of your deliveries and ensure someone is available to receive them.
- With OTC Deliveries Open The Parcel and confirm contents before the driver leaves!
Christmas season tips:
- Plan Ahead: With the increased volume of deliveries during Christmas, plan your purchases and deliveries in advance to avoid last-minute rushes.
- Secure Delivery Locations: If possible, have your packages delivered to a secure location, such as a workplace or a trusted neighbour’s house.
- Use Delivery Alerts: Sign up for delivery alerts to stay informed about the status of your packages.
What to do if you suspect fraud:
- Contact the Company: Immediately contact the delivery company to report the incident.
- Change Passwords: Change your account passwords to prevent further unauthorised access.
- Monitor Accounts: Keep an eye on your bank and credit card statements for any unusual activity.
Stay vigilant and protect yourself from parcel fraud this Christmas season. For more information, visit the official website of your delivery service provider.