Last year Colin Jones, UK Security Manager, shared some Fraud Awareness training with our colleagues who have front facing customer roles such as our Customer Experience teams and Shipping colleagues   – for a timely reminder, you can read all about this here.

You will all be aware that cyber enabled crime remains (and is always likely to remain) one of the highest security threats to our business. Cemex is regularly subjected to attempted fraud, some successful and costly, but others not, thanks to the vigilance of our colleagues.

Whilst there is a variety of different methods of fraud attempted, each offence was cyber enabled and there have been common strands of learning. To support our colleagues who talk to customers on the phone, our UK Security team in collaboration with our Customer Service Centre Managers, have summarised the critical reminders to detecting fraudulent activity, in a visual aid in the format of a red flag. The flag is attached to our colleagues monitors and serves as a visual reminder of the ‘Red flags for fraud’ helping to build upon the security awareness culture which is helping to defeat fraudsters.

Here is a quick reminder of those critical warnings to look out for:

• Beware of non-business email addresses (Hotmail, Gmail etc)
• Be cautious of callers uncertain of account details
• Never give out or volunteer account details
• Is background noise consistent with site/office?
• Do not be rushed or bullied over the phone
• Don’t be tempted to deviate from the correct process
• Orders via credit card need extra caution – think fraud!
• Report any suspicions of fraud immediately. Ask your team leader to call the company.