Here is another important Quality Matters communication for review, discussion with your teams, and display on the Quality Noticeboard at all locations.

In order to improve the quality of our products and services both our Quality Management Systems and the standard to which we are certified, require both internal and third party quality audits that are carried out at each of our production units annually.

The standard requires that we “take appropriate correction and corrective actions without undue delay. Failing to correctly investigate and close out audit findings has the potential to increase risk and decrease product quality and service to our customers.

You can read the communication in the download section of the UK News website:  Quality Matters - Responding to quality assessment reports (288 downloads)