Terri Charles (right) and the team held their first small end customer (SEC) UK Project Team Meeting last week. This is a very important customer segment for our business globally as well as the UK market and they are critical to our successful trading and OCF performance.

They discussed our current results and targets for this year as well as longer term plans. They also made a start on our Value Proposition which will help to understand their needs. This will help them to put some initiatives together to improve our trading in this segment and give the customer a better overall experience.

Well done to the team: Duncan Hartshorne, John Parker, James Taylor and Steve Couchman, for a very productive first meeting.