Congratulations to the November 2023 Thanks For Your Effort winner Claire Nellis, Senior Sales Agent – Customer Experience.

Claire won the award for living our Cemex values by focusing on customers; acting with integrity and working as One Cemex, going above and beyond to make sure that everyone has everything they need to operate without disruption.

Claire’s nomination was made by Lucy Dodd, Customer Service Manager Readymix & Aggregates UK, Customer Experience, and here is why Lucy nominated her:

The Readymix Customer Service Centre was very short staffed for the first few days in October due to a combination of sickness and holidays.  Claire was the one remaining contact from the team for our Northern Readymix Planning & Commercial teams across the North West, North East and Yorkshire.  Claire juggled last minute jobs and mix changes from customers alongside the day-to-day incoming orders across four separate Planning teams.

Despite the extremely high level of requests, she was dealing with she was still on hand to help her colleagues in the office – she has shown absolute focus on customers, both external and internal, determined that there would be no reduction in our service.  Whilst Claire is always a reliable member of the team, leading by example her dedication to the CSC she really did go above and beyond to make sure everything ran smoothly without any disruption.

Whilst customers were the focus and benefitted from Claire’s behaviour, it was her colleagues that benefitted the most. The rest of the CSC supported where they were able to which also need to give thanks for. All Planners received the support they needed, along with the Commercial teams and our Internal teams within the CSC. Claire showed complete integrity in her mindset and her dedication to our customers and teams was very much appreciated by all.

Congratulations and well done Claire.