Customer Centricity

Customer Centricity

Our ONE CEMEX Quality Drive Continues

Mike Higgins reported that, continuing with our unified ONE CEMEX drive on quality, we recently held a cross business review of our internal and external audit process. The key purpose was to explore how we can make the most out of the auditing process and better share outputs as ONE CEMEX.

Thanks go to the attendees for contributions and associated actions. The businesses were represented by Christopher Clarke (Building Products, Cement & Rail); Terence John Mulcahy (Readymix); N Woodfield (Asphalt) and Ian Phillips (Aggregates).

We made great progress with new capture and distribution of findings process agreed, as well as revisiting internal audit processes to include 9001:2015 requirements.