Director of Asphalt and Paving Solutions, Garry Gregory, hosted three business update sessions with the Rugby Customer Service Centre team last week. He took the opportunity to reflect on 2017 performance and achievements, the challenge 2018 present us with, our key 2018 initiatives and priorities, and concluded with a discussion about the importance of Superior Customer Service and how the Customer Service Team can help the business and vice versa. Garry thanked Liz D and Rob C for arranging the event which had excellent attendance and a good level of participation from the Customer Service Centre team, Logistics & Asphalt Commercial.

Garry commented: “I enjoyed the sessions and found them of value. I hope all those who attended found them useful and interesting. We have a very good team in Rugby. They are a critical part of our Asphalt business, have a pivotal role to play and it is evident each and every day they make great efforts and thanks to their interventions and initiative, we get a lot right a lot of the time. There is always room to be even better and our aspiration must be to give Superior Customer Service, every time, everywhere. The cost of falling short on service in Asphalt is extremely high, however the opportunity, should we consistently deliver superior service, is huge.”