Customer Centricity

Customer Centricity

Spotlight On… Commercial Development Team

Going forward we plan to shine the spotlight on teams/projects/events to share the aspirational work that our Cemex colleagues are doing behind the scenes to drive the success of our UK business forward in 2024.

We are kicking off this new Spotlight On…  series with the Commercial Development team.

The Commercial Development team sits within Lex Russell’s UK Materials business and is headed up by Mark Owen, National Commercial Development Manager.  The team are responsible for managing national key accounts and major projects. Along with Mark, members of the team include Rebecca Hume – Bid Coordinator; David Ion – Submissions Manager; Amy Kennedy – Commercial Development Manager, and Nigel Tozer – Commercial Development Manager.

Day to day the team manage two main areas of the business: Key Account Management and Major Projects. Let’s dig a little deeper:

Key Account Management: The team look after all tier one contractors with their focus on growing the turnover or opportunities with those customers, and by having a consistent approach – being “the face” of Cemex. Every aspect of the relationship is managed across multiple stakeholders from both the customer and Cemex (as one Cemex).

Major Projects: The team will manage any project that requires something a little different to business as usual. This might be just a big project requiring a lot of volume and needs something to differentiate Cemex, or it could be a slightly more complex multiple product solution involving complex operations such as the opening of a borrow pits for Aggregate, building a dedicated concrete plant to service a project or developing an opportunity to restore and reclaim used quarries or pits for future use.

The value of Mark’s dedicated team means that early involvement with both the client and the contractor can best identify the needs of the project and match those with the Cemex capability and/or assets, benefitting both Cemex and our customers.

Within the Commercial Development team includes the Submissions team. They work behind the scenes supporting the development of all the required documents and statutory compliance administration. This allows the wider team to tender with the tier one contractors, along with managing all Cemex’s accreditations, such as Constructionline and Achillies. Management of trading agreements and reporting on Key Performance Indicators both internally and externally is a key role of the team. They also build bespoke bids when tendering for the supply of goods or services to a major project such as HS2.

Turnover / Contribution factor

The team play a significant part in the success of the UK Materials business. In 2023, the team’s Key Account / Tier One Contractors contributed £62.7m or 10.8 % of Materials UK turnover. The key Major Project, HS2< contributed £18.4m or 3.1 % of materials UK turnover which is significant for a single project.

If you would like to a feature about your team/project or event then please get in touch here.