To support you as you submit expenses claims through Concur we have prepared a set of FAQs with answers. Employees often ask about the Concur login link, mileage, missing receipt declaration form, etc. so hopefully this will help make it easier for claims to be completed.

We also have some more detailed presentations that can help you and make your work with Concur easier. Please take a look at the FAQs and other documents here.

We would also like to ask you to process expense claims regularly – remember per policy you have 35 days to do this to avoid having your corporate cards blocked. We would ask Managers in particular to supervise their employees and follow this rule.

We would also like to mention that any reports that are returned to you from the T&A team, most of the time it is due to an error, please correct them and send it back for approval. The team can then work on processing your claim and paying any cash expenses in a timely manner.

If you have any doubts or questions, your first contact should be the T&A helpdesk – where Tanu Pahuja and Devesh Benipuri work: gb-ssctandeclaims@cemex.com and tanu.pahuja@ext.cemex.com. They should be contacted in the first instance. Please only escalate to Tomas or Alan if the response is unsatisfactory or is taking too long.

If purchases are made for items that are not within policy then we are required to get approval from the VP of the business area before the claim can be progressed. Two common items are Office equipment, and Printing and Stationery. These are under review to see how this can be accommodated with working from home rules still in place.

Finally, we have received reports of employees being contacted by the fraud team at NatWest because of verification tests carried out by Amazon when a card is uploaded to the account. NatWest have confirmed that there have been issues with fraud through Amazon accounts and it can be time consuming for these issues to be resolved. We recommend all employees disconnect their company credit card from Amazon if it is saved in their account.